Contact Information:

• Email: [email protected]
• Phone: +962 790442937

1. Returns and Refunds: We want you to be completely satisfied with your purchase from T3lee2a. If, for any reason, you are not satisfied with your order, please contact us within 14 days of receiving your product to initiate the return process.

2. Eligibility for Refund: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Personalized or customized items are exempt from being returned unless they are defective or damaged upon receipt.

3. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us immediately with photographic evidence. We will assess the issue and provide instructions for returning the item. A replacement or a refund will be issued upon verification of the defect or damage.

4. Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

5. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check your bank account first. If the refund is not visible, contact your credit card company or bank, as there may be processing time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Return Shipping: Customers are responsible for the cost of return shipping unless the item is confirmed defective or damaged. We recommend using a trackable shipping service for returns.

7. Contact Us: If you have any questions or concerns about our refund policy, please contact us at [email protected] or call us at +962 790442937.

At T3lee2a, we value our customers’ satisfaction and are committed to providing a transparent and efficient refund process. Thank you for choosing T3lee2a for your baby’s needs.